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RANA HUSSAIN HOSNY ALLULU

RECEPTIONIST | FRONT DESK | ADMINISTRATIVE SUPPORT

Ras Al Khaimah, UAE

Profile summary

Accomplished administrative support professional with 6 years of experience providing front desk operations and visitor management in the GCC region. Managed daily reception workflows, handled telephone and email communication, and coordinated institutional information across departments. Completed safety certifications including ISO 45001 standards awareness. Committed to delivering organized clerical assistance and customer service.

Career highlights

Front Desk Operations: Managed daily front desk operations at RAK American Academy School by greeting visitors, handling telephone calls, and scheduling appointments.

Administrative Support: Delivered administrative support across registration, accounting, IT, and security teams while coordinating institutional communication channels.

Safety Certification: Completed Occupational Health and Safety Management Systems Awareness training for ISO 45001 in 2018 at Intertek Academy.

Key skills

ProfessionalFront Desk Operations Customer Service Administrative Support Appointment Scheduling Telephone & Email Communication Visitor Management Department Coordination Microsoft Office Visitor Relations Administrative Workflows Clerical Assistance Safety Management Frameworks ISO 45001 Standards Communication Channels Occupational Health

Professional experience

ReceptionistAug 2018 - Apr 2024
RAK American Academy School (RAKAA)Ras Al Khaimah, UAE

Directed daily reception operations at RAK American Academy School, managing visitor relations and administrative workflows for students, parents, staff, and external guests. Coordinated communication channels between internal departments, school management, and families while overseeing clerical assistance across registration, accounting, IT, and safety teams.

  • Greeted students, parents, visitors, and staff while managing daily front desk operations.
  • Routed incoming telephone calls, handled inquiries, and scheduled appointments.
  • Delivered administrative support to registration, accounting, IT, and security teams.
  • Contributed to school events through photography, documentation, and social media content.
Occupational Health & Safety Management Systems Awareness - ISO 45001:2018Jan 2021 - Present
Intertek Academy

Completed Intertek Academy instruction centered on occupational health and safety management systems adhering to ISO 45001 standards. Focused on foundational principles and operational requirements for safety management frameworks established in 2018.

  • Reviewed regulatory requirements for workplace health frameworks.

Education

Bachelor of New MediaJan 2017
Emirates Canadian University College
High SchoolJan 2005 - Jan 2012
Al Manar High School

Ras Al Khaimah

Bachelor of New Media | Emirates Canadian University College | 2017Jan 2005 - Jan 2012
High School | Al Manar High School, Ras Al Khaimah

Certifications

IELTS CertificateIELTS
Occupational Health & Safety Management Systems Awareness - ISO 45001:2018Intertek Academy2021-01-01T00:00:00.000Z
Civil Defense Training
First Aid Training
Workshop: Best Practices for Dealing with Adolescents

Languages

Arabic · Native

English · Professional